Privacy Policy

This Privacy Policy explains what information Maker's Row, Inc. (“Maker’s Row”, “we”, “us”) collects from people who use our websites, marketplace, accounts and related services, how we use that information, and how we share it.

It applies to Brands, to Manufacturers, and to visitors who browse without an account. Your use of the services is also governed by our Terms of Service.

BY USING OUR SITE OR SERVICES OR SUBMITTING PERSONAL INFORMATION THROUGH OUR SITE OR SERVICES, YOU AGREE TO THE TERMS OF THIS PRIVACY STATEMENT AND YOU EXPRESSLY CONSENT TO THE PROCESSING OF YOUR PERSONAL INFORMATION ACCORDING TO THIS PRIVACY NOTICE. IF YOU DO NOT WANT INFORMATION ABOUT YOURSELF TO BE USED IN THE MANNER SET FORTH IN THIS PRIVACY NOTICE, DO NOT USE THE SITE.

We collect the following categories of information. Not every category applies to every account.

Account and contact information

Your name, email address, username, password, and the company you represent.

Business country

The country where your business operates, as you choose to tell us. We ask Manufacturers for it at checkout when they start a plan or free trial, and you can add or change it in your account settings. We record only the country you select. We do not determine it from your payment details, billing address, IP address, location or profile information.

Brand and project information

Projects you create, including briefs, product categories, quantities, requirements, timelines and any notes you add.

Manufacturer and company information

Company details, locations, capabilities, minimums, certifications you tell us about, products, samples and catalogue material, and information submitted as part of a profile claim or vetting application.

Public profile information

Information shown on a public Manufacturer profile. See Public Manufacturer Profiles.

Messages, proposals and marketplace activity

Inquiries, proposals, messages between Brands and Manufacturers, saved manufacturers, and your activity in the marketplace.

Images, files and other submitted content

Project images, reference material, product photography, sample images, logos and other files you upload or generate.

Subscription and billing information

Your plan, billing period, subscription status and billing history. Card details are entered directly into our payment processor; see Payments and Billing.

Device, usage and technical information

IP address, browser and device type, pages visited, referring URL, and time spent on the site, collected through server logs and similar technologies.

Information from connected services

Where you sign in with a third-party identity provider or connect another service, we receive the information that service provides for that purpose.

• Directly from you, when you create an account, build a profile, post a project, send a message or submit a proposal.
• Automatically, through your use of the services and the technical means described above.
• From your interactions with other users of the marketplace.
• From service providers and integrations that support the services.

• To create and operate your account.
• To operate the marketplace, including discovery, projects, inquiries, proposals and messaging.
• To help Brands find relevant Manufacturers and to surface relevant opportunities to Manufacturers.
• To display Manufacturer profiles and marketplace content.
• To provide subscriptions, process billing and maintain billing records.
• To provide support and respond to requests.
• To send service, account and security communications, and marketplace notifications.
• To decide whether we may send you marketing email, and which rules apply to it, using the business country you told us and the marketing choices you have made.
• To detect, investigate and prevent fraud, abuse and security incidents.
• To measure and improve the services.
• To provide AI-assisted features you ask for. See Artificial Intelligence Features.
• To comply with law and enforce our agreements.

Maker’s Row offers AI-assisted features, including Ask Maker’s Row, AI-assisted project drafting, generated project visuals and AI-assisted proposal drafting.

• When you use one of these features, the prompt and the content you provide are processed to produce a result.
• Where a feature is contextual — for example, drafting a proposal for a specific opportunity — relevant account, project or opportunity information may be processed so the feature can do what you asked.
• Third-party AI and technology providers support this functionality and process the content necessary to return a result.
• AI output can be inaccurate, incomplete or unsuitable for your purpose. You should review it before relying on it or acting on it.
• AI features assist you. They do not publish a project or send a proposal on your behalf; you review and approve before anything consequential happens.

Other marketplace users

Information you deliberately share through a project, inquiry, proposal or message is disclosed to the counterparty it is addressed to, as the marketplace requires.

Service providers

We use providers for hosting, infrastructure, email delivery, analytics and similar functions. They are permitted to use the information only to provide those services to us.

Payment processors

See Payments and Billing.

AI and technology providers

See Artificial Intelligence Features.

Legal and safety

We may disclose information where we believe doing so is legally required, or is necessary to protect our property or other legal rights, including enforcement of our agreements, or the rights or property of others.

Corporate transactions

Information may be disclosed or transferred in connection with an actual or proposed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar corporate transaction, subject to applicable law.

Maker’s Row does not disclose personal information except as described in this Privacy Policy, at your direction, or as otherwise permitted or required by law.

Maker’s Row is a marketplace, and Manufacturer and business profiles may be publicly accessible, including to people without an account and to search engines.

Information placed on a public profile — company name, location, capabilities, products, samples and images — should be treated as public. Do not put anything on a public profile that you would not want published.

Maker’s Row may maintain public business profiles that have not been claimed by the business they describe.

• An eligible business may request to claim and manage such a profile.
• A claim request is subject to review and verification.
• Submitting a claim request does not by itself establish ownership of, affiliation with, verification of, or endorsement of a business.

We do not describe the specific checks used to review claims, because doing so would help somebody defeat them.

The marketplace works by passing information between Brands and Manufacturers. When you post a project, send an inquiry, submit a proposal or send a message, the information in it is disclosed to the counterparty so they can respond.

Using Maker’s Row does not by itself create a confidentiality agreement between you and another user. See Confidential and Sensitive Information in our Terms of Service.

Payment information is processed by third-party payment processors. Maker’s Row may receive and retain limited payment and transaction information needed to operate subscriptions and billing, such as payment method type, card brand, the last four digits of a payment method, billing details, transaction status, and payment or subscription identifiers. Maker’s Row does not receive or store your complete payment card number or card security code through its ordinary payment processing flow.

Card details are entered directly into the processor’s own payment fields.

We use cookies and similar technologies, including standard server logs and web beacons, to operate the site, keep you signed in, understand how the services are used, and improve them.

Session cookies are removed when you leave the site. Persistent cookies remain until they expire or you remove them. Most browsers accept cookies automatically; you can change that in your browser settings, though parts of the services may stop working.

Third parties may also set cookies or use similar means to collect information about your use of their services or content. We do not control those practices.

We measure how the services are used so we can operate and improve them. This includes aggregate reporting on usage and marketplace activity. We may disclose aggregate statistics that do not identify any individual user.

• Service and transactional messages — account creation, billing, subscription changes and similar. These are part of the service and cannot be switched off while you hold an account.
• Security messages — sign-in and account-security notices. These also cannot be switched off.
• Marketplace notifications — inquiries, proposals, messages and project activity. These can be managed from your account settings.
• Marketing — occasional emails about Maker’s Row plans, products and offers. You can opt out of marketing email at any time by using the unsubscribe link in a marketing email or by contacting us at info@makersrow.com. Manufacturers can also turn marketing email off in their account settings. Opting out does not stop service, billing, account, security or marketplace messages.

Manufacturer trial follow-ups. If you start a free trial as a Manufacturer and it ends without a paid subscription, we may send you up to three emails about Maker’s Row plans and marketplace activity. They usually begin about two days after the trial ends and finish within about ten days. If your trial ended shortly before we started sending these emails, or you tell us your business country after it ends, they may begin later and are then spread over about eight days. We send them only to businesses that have told us they operate in the United States, at most one series per trial, and never to anyone who has opted out of marketing email. Each of these emails identifies itself as promotional, includes our postal address, and contains an unsubscribe link that works without signing in.

When you opt out. When you unsubscribe or turn marketing email off, we stop marketing email to your account. We also keep a protected record derived from your email address, not the address itself, so that we do not send marketing email to that address again, even if the account is later closed or the address is used to register a new account.

We keep information for as long as we need it to provide the services, to meet legal, tax and accounting obligations, to resolve disputes and to enforce our agreements. When information is no longer needed for those purposes, we take steps to remove or de-identify it.

Marketing records. We keep your business country, a history of the marketing choices you make, and a record of which marketing emails we sent or decided not to send, for as long as they are needed for the purposes described in this policy, including honouring your choices and showing which emails we sent. We keep the protected opt-out record described under Communications and Marketing for as long as we send marketing email, because deleting it would allow us to email that address again. If you ask us to delete your information, we will delete these marketing records except that protected record. Copies may remain in backups for a limited period until they are replaced.

We use reasonable security measures designed to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please note, however, that no data security measures can be guaranteed to be completely effective. Consequently, we cannot ensure or warrant the security of any personal information or other information. You transmit personal information to us at your own risk.

You can review and update much of your information from your account. Depending on where you live, you may have rights to access, correct, delete or obtain a copy of your personal information, or to object to or restrict certain processing.

Marketing preferences. Manufacturers can view and change their business country and turn marketing email off in their account settings. Anyone can opt out of marketing email using the unsubscribe link in a marketing email or by contacting us. These choices do not affect service, billing, account or security messages.

To make a request, contact us at info@makersrow.com. We may need to verify your identity before acting, and some information may be retained where the law permits or requires it.

You may also close your account by contacting us.

Maker’s Row is hosted in the United States and is generally intended for United States visitors. If you visit from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please be aware that you are transferring personal information to the United States. The United States does not have the same data protection laws as the EU and some other regions. By providing personal information to us, you consent to the transfer of personal information to the United States and the use of personal information in accordance with this Privacy Notice.

Maker’s Row is a business and professional marketplace. The site is not directed to children and children are not eligible to use our site or services.

We do not collect or maintain personal information from people we actually know are under 13 years old, and no part of the site or services is designed to attract people under 13. If we later obtain actual knowledge that a user is under 13, we will take steps to remove that user’s personal information from our databases.

Our site and services are intended for users over the age of 18. It is our policy that visitors and users between 13 and 18 use them only with the consent of a parent or guardian. If you are under 18 and have already provided personal information without that consent, please have your parent or guardian contact us at info@makersrow.com so we can remove it.

The services may contain links to other websites. Maker’s Row is not responsible for the privacy practices or the content of those websites. This policy applies only to information collected by us. Users who follow a link to another site may be disclosing their information to that site, and should read its privacy policy.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of the services after a change will be subject to the then-current policy. Notice of material changes will be posted on the site and/or provided by email or on sign-in; the form of notice is at our discretion. We encourage you to review this page periodically.

If you have questions, comments or concerns about this Privacy Policy, email us at info@makersrow.com.